Guides
Step-by-step guides for running your dog walking business
Short, practical walkthroughs for the everyday jobs in PawLoop — from adding your first client to billing a month's walks in one go.
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Getting started
How to add a clientAdd a new customer's contact details, address and care notes in PawLoop.Read guideHow to add a petAdd a dog or other pet to a client's profile, with photo, breed and care notes.Read guideHow to set your walk types and pricesCreate the walk types you offer and set their default price per dog.Read guideHow to set your branding and business detailsAdd your logo, business name and address so invoices and emails look professional.Read guideHow to choose your billing day and billing modeSet your billing cycle, billing day and whether you bill in advance or in arrears.Read guide
Scheduling and boarding
How to book a one-off walkAdd a single walk to the Calendar for a client and their pets in under a minute.Read guideHow to set up a recurring walk scheduleCreate a repeating walk loop so regular clients don't need booking every week.Read guideHow to pause, resume or end a recurring schedulePut a recurring walk loop on hold, bring it back, or stop it for good.Read guideHow to create a boarding bookingBook an overnight or day-care stay for a client's pets and let PawLoop price it for you.Read guideHow to configure your boarding pricesSet up hourly boarding rates, extra-pet pricing and daily caps for each boarding type.Read guideHow to check boarding pets in and outRun the operational side of a stay — check-in, check-out and a timestamped attendance history.Read guideHow to use boarding care plans and the daily care logSet up a care plan per pet, let every stay start from it, and tick off the daily care tasks it generates.Read guideHow to add business closures (holidays and days off)Block out dates you're not working so new bookings can't be made and existing walks are cancelled.Read guideHow to use the calendar day to dayFind your way around Day, Week and Schedule views, and filter by walker or pet.Read guide
Clients and communication
How to onboard a clientSend a private form so new clients enter their own details, then review before you accept.Read guideHow to add and schedule a meet & greet leadCapture a new enquiry, add their pets and book the meet & greet appointment in the pipeline.Read guideHow to run a meet & greet pet assessmentRecord a structured behaviour, walking and boarding assessment per pet — with an outcome and restrictions that follow them.Read guideHow to approve or decline a meet & greet and convert it to a clientTurn an assessed lead into real client and pet records in one click — or decline it with the reason on record.Read guideHow to message all or selected clientsSend a branded email broadcast to every client or a chosen few from the notification centre.Read guideHow to change the notifications you receiveTurn on or off the daily walk list, weekly report, boarding reminders and billing summary.Read guideHow to store and share documentsUpload welcome packs, insurance and contracts once, then share or email them to clients.Read guide
Billing and money
How to configure your invoice payment informationSet your bank details, payment terms and invoice numbering so clients know how to pay you.Read guideHow to bill your clients for unbilled workFind everything you've done but haven't invoiced yet, and turn it into invoices in a few clicks.Read guideHow to create a one-off invoiceRaise a single invoice for a client outside your normal billing run.Read guideHow to record payments and keep track of who owes whatMark walks, stays and invoices as paid, and see at a glance who still owes you money.Read guideHow to log expenses (one-off and recurring)Record what you spend running your business, from a one-off supply purchase to monthly insurance.Read guideHow client credit worksSee how cancellations create credit automatically, and how to make a manual credit adjustment.Read guideHow to read your reportsUnderstand the Overview, Income, Expenses, Profit & Loss, Payments, Clients and Services reports.Read guide
Client portal
Team and account
How to invite walkers and manage rolesAdd team members, send invites, and control what each role can see and do.Read guideHow to manage your plan and billingCompare plans, switch tier, and manage your card from Plan & Billing settings.Read guideHow the referral programme worksShare your referral link with other dog walkers and you both get a month free.Read guide
Running your business
Dog walking prices UK: how to set your ratesPer-dog rates, extra dogs from the same household, travel time and working backwards from a target income.Read guideHow to start a dog walking business in the UKHMRC registration, insurance, DBS checks, licensing, pricing and winning your first recurring clients.Read guide
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