Guides
Step-by-step guides for running your dog walking business
Short, practical walkthroughs for the everyday jobs in PawLoop, from adding your first client to billing a month's walks in one go.
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Video guides
Short walkthroughs you can watch here, no need to leave the page.
Creating Invoices & Billing ClientsCreate invoices for your services and bill clients directly from PawLoop.Watch video
Expenses, Forecasting & ProfitLog business expenses, set up recurring costs and see how they affect your forecasts and net profit.Watch video
Creating Recurring WalksSet up repeating walks once and let PawLoop automatically build your future schedule.Watch video
Managing Walks & Calendar EventsCreate walks and calendar events, then learn how to reschedule or cancel bookings when plans change.Watch video
Set up your business: services, pricing and billingCreate the services you offer, set your prices and choose how and when you bill.Watch video
Adding clients and petsAdd your first client, their contact details, address and their pets with photos and care notes.Watch video
Getting started
How to add a clientAdd a new customer's contact details, address and care notes in PawLoop.Read guideHow to add a petAdd a dog or other pet to a client's profile, with photo, breed and care notes.Read guideHow to set up your services and pricesCreate the services you offer, from walks to day care, and set their duration and price.Read guideHow to set your branding and business detailsAdd your logo, business name and address so invoices and emails look professional.Read guideHow to choose your billing day and billing modeSet your billing cycle, billing day and whether you bill in advance or in arrears.Read guideHow to set your operating hoursSet the window your calendar shows so your day starts and ends where you do.Read guideHow to turn pick-up and drop-off tracking on or offAdd Picked up and Dropped off buttons to today's schedule, or hide them if you don't need them.Read guideHow to set service durations in hours and minutesSet how long each service runs, from a 20 minute visit to a full day.Read guideHow to add PawLoop to your iPhone home screenSave PawLoop as a web app on your iPhone so it opens full screen from an icon, just like an app.Read guide
Scheduling and boarding
How to record walk start and end timesTurn on start and end times, then record exactly when each walk ran from today's schedule.Read guideHow to book a one-off walkAdd a single walk to the Calendar for a client and their pets in under a minute.Read guideHow to set up a recurring walk scheduleCreate a repeating walk loop so regular clients don't need booking every week.Read guideHow to set up a fortnightly or monthly recurring bookingUse the every 2 weeks and every month repeat options for clients who don't book the same days every week.Read guideHow to pause, resume or end a recurring schedulePut a recurring walk loop on hold, bring it back, or stop it for good.Read guideHow to create a boarding bookingBook an overnight or day-care stay for a client's pets and let PawLoop price it for you.Read guideHow to configure your boarding pricesSet up hourly boarding rates, extra-pet pricing and daily caps for each boarding type.Read guideHow to check boarding pets in and outRun the operational side of a stay, check-in, check-out and a timestamped attendance history.Read guideHow to use boarding care plans and the daily care logSet up a care plan per pet, let every stay start from it, and tick off the daily care tasks it generates.Read guideHow to set up daycare in PawLoopRun daycare as a normal service with group capacity and recurring days, or as a short boarding stay priced by length of stay.Read guideHow free walks while a pet is in day care workTurn on the day care setting that stops a walk being charged when the pet is already with you.Read guideHow to add business closures (holidays and days off)Block out dates you're not working so new bookings can't be made and existing walks are cancelled.Read guideHow to use the calendar day to dayFind your way around Day, Week and Schedule views, and filter by team member or pet.Read guideHow to add a custom event to your calendarBlock out vet trips, admin time or anything else that isn't a booking.Read guideHow to edit or cancel a whole group bookingChange the time, duration, team member or notes for every pet in a group at once.Read guideHow to assign staff and handle booking clashesPick who covers each booking or stay, and decide what to do when a slot isn't free.Read guideHow to process booking requestsReview requests in one inbox, accept them into a pre-filled booking, or reply kindly when you cannot fit them in.Read guide
Pets and compliance
How to turn on vaccinations and complianceSwitch the compliance feature on in settings so vaccination records appear on pet profiles.Read guideHow to set what you need on fileChoose the vaccinations, treatments and details every pet must have before they board.Read guideHow to add a vaccination or compliance recordRecord a vaccination, flea or worming treatment or certificate against a pet, with expiry tracking.Read guideHow to upload proof of vaccinationAttach a photo of the vaccination card or a vet certificate to a pet's record.Read guideHow to add a pet photo and microchip numberPut a face to every name and keep the microchip number on file.Read guide
Clients and communication
How to onboard a clientSend a private form so new clients enter their own details, then review before you accept.Read guideHow to add and schedule a meet & greet leadCapture a new enquiry, add their pets and book the meet & greet appointment in the pipeline.Read guideHow to run a meet & greet pet assessmentRecord a structured behaviour, walking and boarding assessment per pet, with an outcome and restrictions that follow them.Read guideHow to approve or decline a meet & greet and convert it to a clientTurn an assessed lead into real client and pet records in one click, or decline it with the reason on record.Read guideHow to turn on your public meet & greet request pageGive new clients a branded link they can use to request a meet & greet, with every enquiry landing in your pipeline as a lead.Read guideHow to message all or selected clientsSend a branded email broadcast to every client or a chosen few from the notification centre.Read guideHow to change the notifications you receiveTurn on or off the daily walk list, weekly report, boarding reminders and billing summary.Read guideHow to store and share documentsUpload welcome packs, insurance and contracts once, then share or email them to clients.Read guide
Billing and money
How to configure your invoice payment informationSet your bank details, payment terms and invoice numbering so clients know how to pay you.Read guideHow to bill your clients for unbilled workFind everything you've done but haven't invoiced yet, and turn it into invoices in a few clicks.Read guideHow to create a one-off invoiceRaise a single invoice for a client outside your normal billing run.Read guideHow to record payments and keep track of who owes whatMark walks, stays and invoices as paid, and see at a glance who still owes you money.Read guideHow to log expenses (one-off and recurring)Record what you spend running your business, from a one-off supply purchase to monthly insurance.Read guideHow client credit worksSee how cancellations create credit automatically, and how to make a manual credit adjustment.Read guideHow to set up a cancellation policyCharge clients for short-notice cancellations automatically, with the option to override the price when needed.Read guideHow to set up Automatic BillingLet PawLoop raise invoices on your billing day, either leaving them in Drafts or emailing them out, with a summary after every run.Read guideHow to read your reportsUnderstand the Overview, Income, Expenses, Profit & Loss, Payments, Clients and Services reports.Read guideHow to share an invoice on WhatsAppSend a client a secure link to their invoice straight from WhatsApp.Read guideHow to void an invoiceCancel an invoice that shouldn't have been raised without deleting the record.Read guideHow to turn on and set up depositsSwitch deposits on for your business and set how much to ask for on services and boarding, and how long clients have to pay.Read guideHow to take a deposit on a bookingAdd a deposit to a walk, day care booking or boarding stay, change the amount, and see its status at a glance.Read guideHow to invoice a deposit and deduct it from the final billRaise an invoice for a deposit, track it in Payments, and see how a paid deposit comes off the final invoice for the booking.Read guide
Client portal
How to set up your client portalTurn on your client portal, set your address and branding before inviting clients.Read guideHow to invite clients to the portalSend portal invites to clients, check who's joined, and remove access if needed.Read guideHow to show or hide service times in the client portalDecide whether clients see exact times, and keep it to the week ahead.Read guideHow to turn on booking requests for your clientsLet clients ask for walks, services or boarding stays from the portal, with your own rules on notice and services.Read guideHow clients send a booking requestWhat your clients see when they ask for a walk, service or boarding stay from the portal, and how they withdraw one.Read guide
Team and account
How to invite walkers and manage rolesAdd team members, send invites, and control what each role can see and do.Read guideHow to change your calendar coloursSet a colour for yourself or each team member so jobs stand out on the calendar and walk lists.Read guideHow to manage your plan and billingCompare plans, switch tier, and manage your card from your account settings.Read guideHow the referral programme worksShare your referral link with other dog walkers and you both get a month free.Read guideHow to find your history and audit logSee everything that's happened, and every change made, by whom and when.Read guideHow to understand your plan limitsSee how many clients, pets and bookings your plan allows, and what happens at the cap.Read guideHow to get help inside PawLoopSearch the guides, start a chat or send our team a message without leaving the app.Read guideHow to log in as a team memberSee PawLoop exactly as one of your team sees it, without asking for their password.Read guideHow to turn on leave and choose whether it needs approvingSet up staff leave in PawLoop and decide if time off has to be signed off first.Read guideHow to give someone permission to approve leaveLet a manager sign off time off without making them an owner.Read guideHow to book time off as a team memberRequest full or half days, see the work it affects, and track your own requests.Read guideHow to review and approve leave requestsWork through pending time off, see what it affects, and approve or decline it.Read guideHow to arrange cover for leaveReassign the walks and stays affected by time off, with clash warnings as you go.Read guide
Running your business
Dog walking prices UK: how to set your ratesPer-dog rates, extra dogs from the same household, travel time and working backwards from a target income.Read guideHow to start a dog walking business in the UKHMRC registration, insurance, DBS checks, licensing, pricing and winning your first recurring clients.Read guide
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