Guides
Step-by-step guides for running your dog walking business
Short, practical walkthroughs for the everyday jobs in PawLoop, from adding your first client to billing a month's walks in one go.
Need some more help? or email us at hello@pawloophq.com.
Video guides
Short walkthroughs you can watch here, no need to leave the page.
Creating Invoices & Billing ClientsCreate invoices for your services and bill clients directly from PawLoop.Watch video
Expenses, Forecasting & ProfitLog business expenses, set up recurring costs and see how they affect your forecasts and net profit.Watch video
Creating Recurring WalksSet up repeating walks once and let PawLoop automatically build your future schedule.Watch video
Managing Walks & Calendar EventsCreate walks and calendar events, then learn how to reschedule or cancel bookings when plans change.Watch video
Set up your business: services, pricing and billingCreate the services you offer, set your prices and choose how and when you bill.Watch video
Adding clients and petsAdd your first client, their contact details, address and their pets with photos and care notes.Watch video
Getting started
Set up the essentials and get comfortable with PawLoop.
How to add a clientAdd a new customer's contact details, address and care notes in PawLoop.Read guide How to add a petAdd a dog or other pet to a client's profile, with photo, breed and care notes.Read guide How to set up your services and pricesCreate the services you offer, from walks to day care, and set their duration and price.Read guide
Scheduling and boarding
Plan walks, recurring services, daycare and boarding stays.
How to record walk start and end timesTurn on start and end times, then record exactly when each walk ran from today's schedule.Read guide How to book a one-off walkAdd a single walk to the Calendar for a client and their pets in under a minute.Read guide How to set up a recurring walk scheduleCreate a repeating walk loop so regular clients don't need booking every week.Read guide
Pets and compliance
Keep pet records, vaccinations and requirements organised.
How to turn on vaccinations and complianceSwitch the compliance feature on in settings so vaccination records appear on pet profiles.Read guide How to set what you need on fileChoose the vaccinations, treatments and details every pet must have before they board.Read guide How to add a vaccination or compliance recordRecord a vaccination, flea or worming treatment or certificate against a pet, with expiry tracking.Read guide
Clients and communication
Manage client relationships, messages, documents and enquiries.
How to onboard a clientSend a private form so new clients enter their own details, then review before you accept.Read guide How to add and schedule a meet & greet leadCapture a new enquiry, add their pets and book the meet & greet appointment in the pipeline.Read guide How to run a meet & greet pet assessmentRecord a structured behaviour, walking and boarding assessment per pet, with an outcome and restrictions that follow them.Read guide
Billing and money
Create invoices, record payments and understand your finances.
How to configure your invoice payment informationSet your bank details, payment terms and invoice numbering so clients know how to pay you.Read guide How to bill your clients for unbilled workFind everything you've done but haven't invoiced yet, and turn it into invoices in a few clicks.Read guide How to create a one-off invoiceRaise a single invoice for a client outside your normal billing run.Read guide
Client portal
Set up and manage the portal you provide to your clients.
How to set up your client portalTurn on your client portal, set your address and branding before inviting clients.Read guide How to invite clients to the portalSend portal invites to clients, check who's joined, and remove access if needed.Read guide How to show or hide service times in the client portalDecide whether clients see exact times, and keep it to the week ahead.Read guide
For pet owners
Simple help for clients using their pet care portal.
How to sign in to your pet care portal for the first timeOpen your invitation, create your password and get into your pet care portal.Read guide How to reset your client portal passwordRequest a secure reset link when you cannot remember your portal password.Read guide How to find your way around the client portalFind bookings, pets, bills, photos, documents, requests and account details.Read guide
Team and account
Manage your team, account, plan and day-to-day access.
How to invite walkers and manage rolesAdd team members, send invites, and control what each role can see and do.Read guide How to change your calendar coloursSet a colour for yourself or each team member so jobs stand out on the calendar and walk lists.Read guide How to manage your plan and billingCompare plans, switch tier, and manage your card from your account settings.Read guide
Running your business
Dog walking prices UK: how to set your ratesPer-dog rates, extra dogs from the same household, travel time and working backwards from a target income.Read guideHow to start a dog walking business in the UKHMRC registration, insurance, DBS checks, licensing, pricing and winning your first recurring clients.Read guide
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