For pet owners

How to reset your client portal password

If your password is not working or you cannot remember it, you can securely choose a new one from the sign-in page.

Open the portal sign-in page

Go to the same portal address you normally use.

Tap Forgot your password?

Enter the email address you use for the portal, then tap Send reset link.

Open the email

Use the reset link in the email. For your security, use the newest reset email if you requested more than one.

Choose a new password

Enter and confirm your new password, then return to the portal and sign in.

More help with your portal

Browse the pet owner guides for help with bookings, pets, bills, photos and your account.

View pet owner guides →

Frequently asked questions

Related guides

For pet ownersHow to sign in to your pet care portal for the first timeOpen your invitation, create your password and get into your pet care portal.For pet ownersHow to update your details and change your passwordKeep contact, address, access, emergency and vet details up to date.
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