Guide category

For pet owners

Simple help for clients using their pet care portal.

How to sign in to your pet care portal for the first timeOpen your invitation, create your password and get into your pet care portal.Read guide How to reset your client portal passwordRequest a secure reset link when you cannot remember your portal password.Read guide How to find your way around the client portalFind bookings, pets, bills, photos, documents, requests and account details.Read guide How to see your upcoming and past bookingsCheck dates, service times, pets and the status of your walks and visits.Read guide How to see your boarding staysCheck boarding dates, drop-off and pick-up times, pets and stay status.Read guide How to view your pets and their detailsOpen a pet profile to check details, history, photo and available health records.Read guide How to request a walk or serviceAsk your pet carer for a walk or service through your portal.Read guide How to request a boarding staySend your preferred boarding dates, times, pets and notes for approval.Read guide How to check or withdraw a booking requestFollow a request's status and withdraw it before your pet carer responds.Read guide How to view and save your walk photosFind the photos shared with you, open them full size and save them to your phone.Read guide How to view your bills and what you oweFind sent, paid and overdue invoices, then open or print the full bill.Read guide How to find documents shared with youOpen files your pet carer has shared through your private portal.Read guide How to agree to terms in your client portalRead your pet carer's current terms and record your agreement in a couple of taps.Read guide How to agree to terms using a shared linkRead and agree to your pet carer's terms securely without signing in.Read guide How to update your details and change your passwordKeep contact, address, access, emergency and vet details up to date.Read guide How to add your client portal to your phone home screenSave your portal beside your apps for quicker access on iPhone or Android.Read guide
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