How to request a walk or service
A request tells your pet carer what you would like. It is not a confirmed booking until they accept it and add it to your schedule.
Open Requests
Sign in and choose Requests from the menu. If it is not shown, your pet carer is not taking portal requests, so contact them directly.
Tap Request booking
Choose the Service option. The form will ask for the service, date, preferred time, pets and any notes.
Choose a service and date
Pick one of the available services, then choose your date and an optional preferred time. The dates offered follow the notice and advance-booking rules set by your pet carer.
Choose your pets and add a note
Select every pet the request is for. Add anything your pet carer should know, for example "Bella is a bit off her food this week".
Send the request
Tap Send request. It appears in My requests as pending while you wait for your pet carer to answer.
Withdraw it if your plans change
While it is still pending, use Withdraw to cancel your request. After it has been accepted, contact your pet carer about any change.
More help with your portal
Browse the pet owner guides for help with bookings, pets, bills, photos and your account.
View pet owner guides →Frequently asked questions
Related guides
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