Billing and money

How to void an invoice

Voiding cancels an invoice but keeps the record. It stops counting towards revenue and outstanding balances, which is cleaner than deleting it.

Open the invoice

Go to Invoices in the sidebar and open the one you want to cancel.

Select Void

Use the Void action on the invoice. You can void an invoice in any status, including one already marked sent or paid.

Confirm

Choose "Yes, void it". This can't be undone, so check you have the right invoice first.

Check the effect

The invoice is marked void and becomes read only. It no longer counts towards totals, outstanding balances or reports, and any client credit tied to it is put back.

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Frequently asked questions

Related guides

Billing and moneyHow to bill your clients for unbilled workFind everything you've done but haven't invoiced yet, and turn it into invoices in a few clicks.Billing and moneyHow to create a one-off invoiceRaise a single invoice for a client outside your normal billing run.Billing and moneyHow to record payments and keep track of who owes whatMark walks, stays and invoices as paid, and see at a glance who still owes you money.Billing and moneyHow client credit worksSee how cancellations create credit automatically, and how to make a manual credit adjustment.
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