How to waive or remove a late fee

Go to Settings, choose Business, then Late fees. Scroll to the Late fee log, which lists every fee charged, newest first, with the client, the amount and the invoice it came from.

Find the client and amount you want to reverse, then use "Take off" next to it.

You get two choices, and they do different things.

• Waive it, never charge this invoice again: the fee comes off the client's balance and that invoice will not be charged a late fee in future
• Remove it, the invoice can be charged again: the fee comes off the balance and the invoice goes back in the queue, so a later run can charge it again if it is still unpaid

Either way the amount is put straight back on the client's balance, so their next invoice will not include it. Open the client to confirm the balance looks right.

Once a fee has been carried onto an invoice there is no Take off button, because removing it would leave the invoice and the balance out of step.

Instead, credit or void that invoice. The late fee goes back into the pool, so you can then waive it from the log if you do not want it charged again.