Payouts: when the money reaches your bank
A client paying by card and the money landing in your bank are two separate events. This guide explains the gap between them and how to see exactly when you will be paid.
Payment and payout are different things
A payment is your client paying the invoice. That happens instantly and PawLoop marks the invoice paid.
A payout is the money moving from your payment balance into your bank account. That happens on a schedule, not instantly.
Check your balance and next payout
Go to Money, Online Payments, Payouts. You'll see your available and pending balance, your payout schedule, any payout Stripe is already sending, and your full payout history. Failed payouts are shown in red with the reason.
You can also open your payment portal from Online Payments, Set up, Open Business Portal. Changes to your schedule or bank account are made there.
How long it takes
Money can take up to seven working days to reach your bank account after a payment.
There is also a 7-day waiting period between your first payment and your first payout. After that, payments move to the standard rolling payout schedule and can take up to seven working days. This initial wait is set by Stripe. Weekends and bank holidays do not count as working days.
Your payout schedule
An automatic daily schedule means Stripe checks each day for payments that have finished processing. It does not mean a payment taken today will arrive tomorrow. The payment must settle and become available before Stripe includes it in a payout.
Where Stripe offers it for your account, you can change the frequency under Settings, Payout details in the portal, for example to weekly on a set day.
Some newer accounts are on a fixed schedule until a track record builds up. If you cannot change it, that is why.
Fees come out first
The card fee is deducted before the money reaches your balance, so a payout is always the net figure.
On a UK card the fee is 1.5% plus 20p, and PawLoop adds a 0.1% fee to each transaction to cover fraud and risk costs charged to us. Some premium cards are charged more, at 2.8% plus 20p. A £30 invoice on a standard card costs 68p in total, so £29.32 reaches you. Open any payment in the portal to see the amount, the fee and the net side by side.
Check a payout has arrived
Recent payouts on the portal Home screen shows the date, status, destination bank account and amount. A payout marked paid has been sent to your bank, and your bank then credits it on its own timescale.
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