How to set up client reminders
Client reminders send useful booking details from your business before an upcoming service. You choose the timing for each type of service, which clients receive them and when morning or evening reminders are sent.
Open Client reminders
Go to Settings, choose Clients, then Communication. Open the Client reminders tab.
Reminders are off until you switch them on and save your settings. Opening this page does not send anything.
Choose a timing for each service
Choose a separate reminder timing for walks and other services, day care and boarding drop-off. PawLoop uses the service on each booking to select the right setting.
- 1 hour before
- Morning of
- Evening before
- 24 hours before
- Off
Set your morning and evening hours
If you use Morning of or Evening before, choose the hour when those emails should be sent. The times use your business's local time.
PawLoop checks each hour for reminders that are due. Each booking and reminder setting is recorded so the same reminder is not sent twice.
Check what clients receive
Use the preview before enabling reminders to see the email a client will receive. It uses your business name and branding.
A reminder can include the service, date, time, pet names and the walker's first name. PawLoop builds it only from client-safe booking details. Internal notes, internal fees and other private business information are never included.
Choose which clients receive reminders
Open the Reminder clients tab. Every client is enabled by default when you switch the feature on, and you can turn reminders off for any individual client.
A client must have an email address saved on their profile. Clients without one cannot receive an email reminder.
Enable and save reminders
Return to the Client reminders tab, switch reminders on and save your settings. Future bookings will be checked against the timing for their service.
Text message reminders are coming soon. The current reminder service sends email only.
Review the reminder log
Open the Reminder log tab to see reminders that were sent or could not be sent. Use it to confirm the client, booking and send time, or to investigate a failed reminder.
Try it yourself
Everything in this guide is included from the free Starter plan upwards. Set up in minutes. No card required.
Create free account. No card required →Frequently asked questions
Related guides
Create your free PawLoop account today.
Sign up in minutes and try every feature free. PawLoop starts with a 14-day free trial. Every feature included and no payment card required to sign up. Choose a plan when your trial ends.
Start free trialNo spam. No card. Just a free pass to try PawLoop.