Customer Management for UK dog walkers
Every detail, exactly where you need it.
Your customer list is the heart of your dog walking business — and it usually lives in three places: your phone contacts, a notes app and your head. PawLoop pulls it all into one secure, structured place. One household profile per family, with every dog, every access detail and every booking attached.
What Customer Management does for your business
Addresses and access notes
Key codes, alarm sequences, side-gate quirks and where to leave the lead — all on one tappable page.
Emergency and vet contacts
If something goes wrong on a walk, you've got the right phone number in two taps — not buried in a WhatsApp thread.
Linked dogs and history
See every dog in the household, every walk you've ever done and every payment in one place.
One household, every detail
Each customer profile holds the address, access notes (key code, alarm sequence, gate quirks), preferred contact method, billing details, vet contact, emergency contact and notes from your first onboarding chat. The information you'd otherwise lose to a five-month-old WhatsApp thread.
Linked dogs, shared or separate
Households with multiple dogs link to one customer record. Each dog has its own profile (see Dog Profiles) but billing, access and contact details live with the household — exactly how you actually run them.
Booking and payment history at a glance
Every walk and every payment for a customer is on their profile, searchable and sortable. Answering 'when did you last walk Bailey?' or 'have I been paid for March?' takes seconds.
Secure and GDPR-friendly
Customer data is stored encrypted and access-controlled. You can export or delete a customer's data on request — meeting your GDPR obligations as a UK data controller.
Customer Management questions, answered
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